Policies

Last Updated: February 25, 2025

At Obscura, your satisfaction is our top priority. We proudly stand behind the quality of our products, and we want you to feel completely confident in your purchase. That’s why we offer a risk-free 30-day money-back guarantee. If you’re not satisfied within 30 days, we’ll make it right.

1. Return Eligibility

To qualify for a refund under our 30-day guarantee, the following conditions must be met:

The return request must be submitted within 30 days of the item being shipped.
The product must be unused, in original condition, and in its original packaging.
Proof of purchase (order confirmation or receipt) must be provided.
Items marked as final sale, personalized, or hygiene-related are not eligible for return.
If your order included a free gift, its value may be deducted from your refund if not returned.

2. Return Process

To initiate a return:

Email us at [obscuracontactstore@gmail.com] with your order number, a brief explanation, and photos if applicable.
Wait for approval—our support team will respond with return instructions.
Ship the item—customers are responsible for return shipping unless the item was damaged or incorrect.
Upon receiving and inspecting the returned item, we will process your refund within 5–7 business days.

3. Refunds

Refunds will be issued to the original payment method used during checkout.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
If a free gift was included and not returned, its value may be deducted from the refund.

4. Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order separately.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at [obscuracontactstore@gmail.com] with photos of the product and packaging. We’ll arrange a replacement or issue a full refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

Final sale items
Personalized or custom-made products
Perishable goods
Hygiene-related items (e.g., beauty or skincare products)
Free gifts received with an order

7. Late or Missing Refunds

If your refund hasn’t arrived after 10 business days:

Check your bank account or credit card statement.
Contact your payment provider.
If you still haven’t received your refund, reach out to us at [obscuracontactstore@gmail.com].

Privacy Policy

Last Updated: February 4, 2025

At Obscura, your privacy matters. We collect only the information necessary to fulfill your orders and enhance your experience. We never sell or share your personal data without your consent. All transactions are encrypted and secure.

Cookie Policy